Last Updated: 1/10/2026
Welcome to Valia Live.
These Terms & Conditions ("Terms") govern your access to and use of the Valia Live website, including valialive.com and ads.valialive.com, and your participation in Valia Live programs, activities, resources, quizzes, demonstrations, trials and other services.
In these Terms, "Valia Live", "we", "us" and "our" refer to Valia Live and the relevant business entity operating the website and services.
By accessing our website, submitting an enquiry, registering for a program, requesting a resource, booking a consultation, participating in a session or otherwise using our services, you agree to these Terms.
If you do not agree with these Terms, you should not use the website or services.
Valia Live provides live, interactive cognitive, mental fitness, brain-training, social engagement and wellbeing activities primarily designed for older adults, retirees, retirement communities and organisations supporting older people.
Our services may include:
The specific services available may change from time to time.
Our website is generally intended for adults, older adults, family members, carers, retirement community staff, aged-care organisations and other individuals or organisations interested in our services.
Where a participant is unable to independently agree to the terms of a service, the appropriate parent, guardian, carer or authorised representative may need to provide consent where required.
By registering another person for a program, you confirm that you have the authority to provide the information and make the registration on their behalf.
You agree to use our website responsibly and only for lawful purposes.
You must not:
We may restrict or suspend access to the website where reasonably necessary to protect our users, systems, content or business.
We make reasonable efforts to ensure that information published on our website is accurate, useful and up to date.
However, website information may change and may contain general educational or informational material.
Information on our website should not be treated as:
You should consider your own circumstances and obtain appropriate professional advice where necessary.
Valia Live activities are designed to encourage cognitive engagement, mental stimulation, social interaction and general wellbeing.
Our activities may involve memory, attention, concentration, logic, problem solving, language, visual processing, mental agility and social interaction.
Participation in these activities does not guarantee a particular cognitive, medical or health outcome.
Valia Live does not represent that participation in its programs will prevent, diagnose, treat or cure:
Our programs are not a replacement for professional medical assessment, diagnosis or treatment.
If you or someone you care for has concerns about memory, cognition, behaviour or other health issues, you should consult an appropriately qualified healthcare professional.
From time to time, Valia Live may provide online quizzes, brain games or cognitive challenges.
These activities are intended for education, engagement and entertainment.
Results should not be interpreted as a medical or psychological assessment.
A quiz result does not establish whether someone has:
Quiz scores may be affected by many factors, including familiarity with the activity, environment, technology, concentration and individual circumstances.
If you have concerns about cognitive or memory changes, please seek advice from a qualified healthcare professional.
Valia Live programs are designed to be accessible and engaging for older adults, but individual needs and circumstances differ.
Participants are responsible for determining whether they are comfortable participating in an activity.
Participants should:
Where appropriate, a carer, family member, support worker or authorised representative may assist a participant.
Most Valia Live activities are designed to focus on cognitive and social engagement.
Where an activity includes movement, participants should only perform movements that are appropriate for their individual physical ability.
Participants should not undertake any activity that causes pain, dizziness, shortness of breath, discomfort or concern.
If you experience concerning symptoms during a session, stop participating and seek appropriate assistance.
Valia Live does not provide medical supervision unless a specific service expressly states otherwise.
Certain Valia Live services may require access to:
You are responsible for maintaining the equipment and internet connection required to access the service.
We are not responsible for interruptions caused by your device, internet provider, software, network or other technology outside our reasonable control.
Where Valia Live provides live sessions:
Where a session must be changed or cancelled, we will take reasonable steps to communicate this where practicable.
Where Valia Live provides services to a retirement village, aged-care organisation or other organisation, additional commercial or service agreements may apply.
Those agreements may contain specific terms relating to:
Where a separate written agreement applies, that agreement will govern the specific commercial relationship to the extent of any inconsistency with these general website Terms.
Valia Live may offer free trials, complimentary sessions, demonstrations or introductory programs.
Unless otherwise stated:
Any specific terms communicated with a particular trial or promotional offer will also apply.
Valia Live may provide free e-books, guides, worksheets, reports and other downloadable resources.
These resources are provided for general educational and informational purposes.
You may access and use the resources for your own personal or internal organisational purposes.
You must not:
Where a free resource requires a form submission, the information provided will be handled in accordance with our Privacy Policy.
Where our website allows you to book a consultation, demonstration or other appointment, you agree to provide accurate information.
You should:
We may contact you regarding your booking.
We may occasionally need to reschedule an appointment because of facilitator availability, technical issues or other circumstances.
Where Valia Live services are provided for a fee, the applicable price and payment conditions will be communicated before the service is purchased or commenced.
Depending on the service, payment arrangements may include:
Specific service agreements may contain additional payment terms.
Prices may change from time to time, but changes will not retrospectively alter an agreed price unless permitted by the applicable agreement and law.
Cancellation, refund and termination terms may vary depending on the service purchased.
Where a specific service agreement or subscription contains cancellation terms, those terms will apply.
Nothing in these Terms is intended to remove or limit any rights you may have under the Australian Consumer Law.
Where a service does not meet an applicable consumer guarantee, you may have rights to a remedy, which can include a refund, cancellation or other remedy depending on the circumstances.
Valia Live operates in Australia and acknowledges that certain consumer rights apply to products and services supplied to consumers under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded.
If any provision of these Terms conflicts with a mandatory legal right, the mandatory legal right will prevail to the extent of the inconsistency.
All intellectual property contained within the Valia Live website and services remains the property of Valia Live or its relevant licensors unless otherwise stated.
This may include:
You may not reproduce, modify, distribute, publish, sell, licence or commercially exploit our intellectual property without prior written permission.
Unauthorised use may constitute an infringement of intellectual property rights.
If you voluntarily provide feedback, suggestions, testimonials or other comments about our services, we may use that feedback to improve our services.
We will not publicly identify you using your personal information for marketing purposes without obtaining appropriate permission where required.
If you provide a testimonial or photograph for publication, separate consent may be requested.
Your use of our website and services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, protect and disclose personal information.
Because some information relating to health or disability may constitute sensitive information under Australian privacy law, we take particular care where such information is collected.
You can read our Privacy Policy here: Privacy Policy
If you provide your details to request information, download an e-book, register for an event, enquire about our services or otherwise engage with Valia Live, we may communicate with you about the service or request.
Where required, marketing communications will be sent in accordance with applicable law.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.
Unsubscribing from marketing communications will not necessarily prevent us from sending essential service-related communications.
Valia Live may use third-party platforms to deliver or support our services.
These may include platforms for:
Your use of a third-party platform may also be subject to that provider's own terms and privacy policy.
Valia Live does not control third-party platforms and cannot guarantee their continuous availability.
Our website may contain links to websites operated by other organisations.
These links may be provided for convenience or additional information.
We are not responsible for:
You should review the relevant third party's terms and privacy policy before using their services or providing personal information.
We aim to provide a reliable website and service.
However, we do not guarantee that the website or online services will always be:
Temporary interruptions may occur because of:
We will take reasonable steps to restore services when interruptions occur.
To the extent permitted by law, Valia Live will not be liable for loss or damage arising from matters outside our reasonable control, including certain:
Nothing in this section excludes liability that cannot legally be excluded.
Nothing in these Terms limits any rights or remedies available under the Australian Consumer Law.
To the extent permitted by law, you agree to be responsible for losses, claims or reasonable costs arising from your:
This clause does not apply to the extent that the relevant loss was caused by Valia Live's own unlawful conduct or where the indemnity cannot legally be enforced.
Valia Live may update, modify or discontinue parts of the website, programs, activities, resources or services from time to time.
Changes may be made to:
Where a material change affects an existing paid service, we will take reasonable steps to communicate the change in accordance with the applicable agreement and law.
We may update these Terms from time to time.
Updates may be required because of:
The updated version will be published on this website with a new "Last Updated" date.
Where appropriate, we may provide additional notice of significant changes.
We may suspend or restrict access to our website where reasonably necessary, including where:
For paid services, termination and cancellation will also be subject to the applicable service agreement and any mandatory consumer rights.
If you have a concern about our services, we encourage you to contact us first so that we can attempt to resolve the issue directly.
Please provide:
We will review the matter and respond within a reasonable period.
Nothing in this section prevents you from exercising any legal rights or contacting an appropriate consumer protection or regulatory body.
These Terms are governed by the laws of Australia.
Subject to any mandatory consumer rights, disputes relating to these Terms or your use of our website will be subject to the applicable courts of that jurisdiction.
If any part of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or removed only to the extent necessary.
The remaining provisions will continue to apply.
These Terms, together with our Privacy Policy and any specific service agreement or additional terms provided to you, form the applicable agreement governing your use of the relevant Valia Live website or service.
Where a specific written agreement applies to a particular service, that agreement may contain additional or different terms relating to that service.
If you have any questions about these Terms & Conditions, please contact us.
Valia Live
Email: hello@valialive.com
Website: https://valialive.com/