Last Updated: 24 September 2026
Valia Live ("Valia Live", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our websites, including valialive.com and ads.valialive.com, interact with our services, complete a form, request our free resources, participate in our programs, or communicate with us.
Valia Live operates in Australia and, where applicable, manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs").
By using our website or providing your personal information to us, you acknowledge that you have read this Privacy Policy.
Valia Live provides live, interactive cognitive, mental fitness and social engagement programs designed primarily for older adults, retirees and retirement communities.
Our website provides information about our programs, resources, activities, educational content and services.
For privacy-related enquiries, please contact:
Valia Live
Email: hello@valialive.com
Website: https://valialive.com/
The type of information we collect depends on how you interact with us. We may collect:
This may include:
When you contact us, request information, book a call, request a demonstration or submit an enquiry, we may collect information such as:
If you request a free e-book, guide, quiz, resource or other downloadable material, we may collect the information you provide through the relevant form, such as your name, email address and other contact details.
We may use this information to provide the requested resource and, where permitted, communicate with you about Valia Live and related services.
When you visit our website, we may automatically collect certain technical information, including:
This information may be collected through cookies, analytics tools and similar technologies.
We generally do not require sensitive information to use our website or request our resources.
Depending on the service or program you participate in, you may voluntarily provide information that could be considered sensitive information under applicable privacy law.
For example, information relating to health or disability may be sensitive information.
We will only collect sensitive information where permitted or required by law and, where required, with your consent.
You should avoid submitting health information or other sensitive information through a general website enquiry form unless we specifically request it.
We may collect personal information:
Where reasonably practicable, we will collect personal information directly from you.
We may collect, hold and use personal information for purposes including:
We will not use your personal information for purposes that are unrelated to the purposes described in this Privacy Policy unless permitted or required by law.
If you provide your contact details through our website, you may receive information about Valia Live, including:
Where required by law, we will obtain your consent before sending marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Even if you unsubscribe from marketing communications, we may continue to send communications that are necessary to provide a service you have requested or otherwise permitted by law.
If you request a free Valia Live e-book or other resource, we may collect your contact information to:
Your information may be stored in our customer relationship management ("CRM"), email marketing or automation systems.
You may unsubscribe from marketing communications at any time.
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and measure the effectiveness of our marketing.
Cookies may help us understand:
We may use third-party analytics, advertising and marketing platforms for these purposes.
You can adjust your browser settings to refuse or restrict cookies. However, disabling certain cookies may affect website functionality.
We may use trusted third-party service providers to help us operate our website and business.
These may include providers for:
These providers may process personal information on our behalf.
We take reasonable steps to use service providers that handle personal information appropriately and consistently with applicable privacy requirements.
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.
These parties may include:
We do not sell your personal information as a business practice.
We will only disclose personal information where reasonably necessary, with your consent where required, or where otherwise permitted or required by law.
Some of the third-party technology and service providers we use may store or process information outside Australia.
As a result, your personal information may be disclosed to or accessed by service providers located overseas.
Depending on the services we use, these locations may include countries such as the United States, Singapore, New Zealand or countries within the European Union.
The specific locations may change as our technology providers and business systems change.
Where required by applicable privacy law, we will take reasonable steps in relation to overseas disclosure of personal information.
We take reasonable steps to protect personal information from:
Personal information may be stored electronically using our own systems and trusted third-party service providers.
We use appropriate administrative, technical and organisational measures to protect information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and complying with legal or regulatory obligations.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal or contractual requirements that require us to retain it.
You may request access to personal information that we hold about you.
To make a request, contact us using the details provided below.
We will respond to your request within a reasonable period and in accordance with applicable privacy laws.
In certain circumstances, we may be unable to provide access to particular information where an exception under applicable law applies.
If this occurs, we will explain the reason where we are permitted to do so.
We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is incorrect, incomplete or outdated, you can request that we correct it.
Please contact us using the details below and explain what information needs to be corrected.
We will consider and respond to your request within a reasonable period.
If you believe that Valia Live has mishandled your personal information or breached applicable privacy requirements, you can contact us and make a privacy complaint.
Please provide:
We will review your complaint and respond within a reasonable period.
We aim to resolve privacy complaints directly and fairly.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
More information is available at: Office of the Australian Information Commissioner (OAIC)
Our website and services are primarily intended for adults and older adults.
We do not knowingly collect personal information from children through our general website marketing forms.
If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review the information and take appropriate action.
Our website may contain links to websites or services operated by third parties.
Those websites have their own privacy policies and practices.
Valia Live is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
We may update this Privacy Policy from time to time to reflect changes to:
When we update this Privacy Policy, we will publish the revised version on our website and update the "Last Updated" date at the top of the policy.
We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us:
Valia Live
Email: hello@valialive.com
Website: https://valialive.com/